Frequently Asked Questions

Kindly read our FAQs thoroughly to avoid any inconvenience.

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Shipping

Free shipping is applicable for all the countries?

Yes, free shipping is only applicable on Costume and Jackets And every country except from Russia, Brazil, Israel and OFAC and Sanctioned Countries.

How my product will be shipped?

We ship all orders through Express deliveries including DHL, FedEx, UPS, etc.

What time my order will take to arrive at my place?

It depends on the country but the shipment is fast as we use FedEx, DHL and UPS for our shipments. After shipment, it usually takes 5-10 business days but sometimes it may take 15 business days for the order to be delivered. It depends on what you have ordered.

What measures should I take if delivery gets too late?

If tracking is already provided, you can keep check of order status by visiting Track-order Page. Enter your order ID and Billing E-mail to know about your order. Tracking link will send you in providing current information about order status. In case your delivery date has crossed and the order is not received please inform us at [email protected]

Debit or Credit Card

Payment

Which payment methods do you accept?

We accept PayPal

What should I do if my payment is disapproved?

Your payment may refuse if you provide incorrect billing address, phone number, if your credit/debit card has expired or its limit is reached, or your PayPal account is out of funds. We recommend you to make the payment after sorting out all the issues.

Is my Credit Card information safe?

Our site is secure with SSL means your all input data like; name, credit card and other information is encrypted. Your information is fully secured.

Do you have money back guarantee?

Absolutely yes. When you make a purchase with us, you have a Money Back Guarantee in case there is an issue with the order. Please checkout our Return & Exchange Policy for more details.

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Returns & Exchange

What is your return policy?

We wants every customer experience to be convenient and satisfactory, we have return policy for 30 days of delivery. It means Regular Orders can be returned for refund or exchange within 30 days of delivery. For more details please visit our Return and Exchange Policy.

What if the size doesn't fit me?

Please inform us at [email protected] Or submit your inquiry at our Contact Us page.

Can I exchange the item for another one?

No, we do not accept item exchange.

My item is faulty as it arrived, what should I do?

Please contact us by email [email protected] and we will arrange for a replacement as soon as possible.

Still have a question?

Please contact us for more information.

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